FAQ

Healthyoa® Customer Care

Questions? We Keep the Answers Simple.

From choosing a formula to checkout, shipping, returns, and product use, here are clear answers to the questions customers ask us most.

$
Free Shipping Over $38$2.99 standard fee below $38
30
30-Day Return PolicyContact us first for return instructions
Clear Product LabelsServing amounts and directions displayed
?
Real Customer Support9 AM–6 PM Pacific Time

Shopping & Product Questions

Choosing the right daily support
What is Healthyoa®?

Healthyoa® is a wellness and dietary supplement brand focused on targeted daily nutrition. Our formulas are designed around specific health and lifestyle goals, with clear labels and meaningful serving amounts rather than unnecessary ingredient complexity.

How do I choose the right Healthyoa® product?

Start with the outcome you want to support. Our product range includes formulas for areas such as daily nutrition, mobility, performance, rest, eye health, heart and cellular energy, beauty, and urinary wellness.

Review the product page, Supplement Facts panel, ingredient list, serving directions, and warnings before purchasing. If you are unsure which product fits your needs, contact our customer support team.

Can I take more than one Healthyoa® supplement?

Some supplements may be used together, but formulas can contain overlapping vitamins, minerals, or other active ingredients. Always compare Supplement Facts panels before combining products.

If you take medication, have a medical condition, are pregnant or nursing, are preparing for surgery, or have questions about combining supplements, consult a qualified healthcare professional before use.

Where can I find ingredients, serving size, and directions?

Product pages provide key ingredient and serving information. The product you receive also includes the applicable Supplement Facts panel, ingredient list, directions, and cautions on its label. Always follow the directions on the actual product label you receive.

Are Healthyoa® products intended to diagnose or treat medical conditions?

No. Healthyoa® products are dietary supplements intended to support general health and wellness. They are not intended to diagnose, treat, cure, or prevent disease.

Information on this website is for general informational purposes and is not a substitute for professional medical advice.

Why can product packaging look slightly different from images on the website?

We may periodically update packaging, label layout, or other non-material presentation details. The product label you receive is the controlling source for current serving directions, ingredients, warnings, and Supplement Facts. If you believe the product received is materially different from what you ordered, please contact us.

Orders & Payment

Checkout, payment, changes, and confirmation
How do I place an order?

Select the product and purchase option you want, add it to your cart, review the order summary, and continue to checkout. Enter your contact, delivery, and payment information carefully before submitting the order.

Before completing payment, confirm the product, quantity, price, shipping address, shipping charge, and any recurring-purchase terms shown at checkout.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary by customer location, device, or payment eligibility. Please use one of the payment options shown on the checkout page.

What should I do if my card payment is declined?

First confirm that your card number, expiration date, CVV, billing address, and available funds are correct. Your bank may also block an online or international transaction for security reasons.

If another payment option is displayed at checkout, you may try that method. If the issue continues, contact your card issuer or our customer support team.

How will I know my order was successfully placed?

After a successful order, you should see an order confirmation page and/or receive a confirmation email. Please review the confirmation for your order number, products, total, and shipping details.

If you do not receive confirmation, check your spam or promotions folder before contacting support.

Can I change or cancel my order after placing it?

Contact us as soon as possible after ordering. We will try to make the requested change or cancellation before fulfillment begins, but we cannot guarantee that an order can be changed once processing or shipment has started.

If the order has already shipped, you may use the applicable return process after delivery.

I entered the wrong shipping address. What should I do?

Contact customer support immediately with your order number and the correct address. Address changes are not guaranteed after fulfillment begins or a parcel has been transferred to a carrier.

Do prices include taxes?

Applicable sales tax, VAT, GST, or other transaction taxes may depend on your destination and applicable law. Any tax collected by us will normally be shown during checkout before you complete the purchase.

Shipping & Delivery

Processing, delivery, tracking, and customs
How much does shipping cost?

Standard shipping is free on orders over $38 USD. For orders below $38 USD, the standard shipping fee is $2.99 USD, unless a different amount is clearly displayed at checkout because of destination-specific requirements or a special promotion.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed. Weekends, public holidays, unusually high order volume, address verification, or payment review may extend processing time.

How long does delivery take?

Estimated delivery is typically 10–20 business days after shipment. Delivery timing can vary by destination, carrier capacity, customs clearance, weather, holidays, and other circumstances outside normal control.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise at checkout.

Where does my order ship from?

Depending on inventory and destination, orders may be fulfilled from domestic or partner fulfillment facilities. The fulfillment location may differ from our registered business address.

How do I track my order?

Once tracking is available, we will send shipment information to the email address associated with your order. You may also use the Track Order link on our website where available.

Tracking events can take time to update after a shipping label is created or when a parcel moves between international and local carriers.

Why has my tracking stopped updating?

Tracking may pause while a parcel is moving between hubs, awaiting customs processing, or transferring to a local delivery partner. This does not necessarily mean the parcel is lost.

If the tracking has not updated for an unusually long period or the delivery estimate has passed, contact us with your order number.

Will I have to pay import duties or customs fees?

International shipments may be subject to import duties, VAT, customs charges, brokerage fees, or other destination-country fees. Unless the checkout page expressly states that these charges are included, they may be assessed separately by local authorities or carriers.

Because customs rules vary by destination, please contact your local customs authority if you need an estimate before ordering.

What if my package is delayed, lost, or marked delivered but I cannot find it?

First check the delivery location, household members, building reception, neighbors, and any delivery notice from the carrier. If you still cannot locate the package, contact us and provide your order number and tracking information.

We will review the shipment and work with the carrier or fulfillment provider where appropriate. A tracking status alone does not automatically determine the outcome of a customer claim.

What if my order arrives damaged or I receive the wrong item?

Contact us promptly with your order number and clear photos of the item, package, and shipping label where relevant. If the issue resulted from our error or shipping damage, we will provide an appropriate resolution in accordance with our policies and applicable consumer law.

Returns & Refunds

Our 30-day customer-friendly process
What is your return policy?

We offer a 30-day return policy. You may request a return within 30 calendar days after delivery. This customer-friendly policy is in addition to any mandatory consumer rights that apply in your jurisdiction.

How do I request a return?

Email service@dailychewclubvip.com with your order number and tell us that you would like to make a return. Our support team will provide the applicable return instructions and return destination.

Please do not send a return before receiving instructions from our team.

Where should I send my return?

Our product return warehouse is different from our registered business address. Do not send returned products to the registered company address unless our support team specifically instructs you to do so.

The correct return destination will be provided after your return request is reviewed.

Who pays return shipping?

For a preference-based return or change of mind, return shipping is generally the customer's responsibility unless our return instructions state otherwise. If you received an incorrect, damaged, or materially defective item due to our error, we will provide an appropriate resolution and will not require you to bear return shipping costs where applicable.

How long does a refund take?

After an approved return is received and processed, the refund is issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for it to appear, depending on your bank, card issuer, or payment provider.

What if I do not see my refund?

Check the original payment account first. If the normal processing window has passed, contact your bank or payment provider. If they cannot locate the refund, email us with your order number so we can review the transaction status.

Business & Customer Support

Who operates the brand and how to reach us
Who owns and operates Healthyoa® and dailychewclub.com?

Healthyoa® is owned and operated by Nanchang Tianyiyu Network Technology Co., Ltd. Nanchang Tianyiyu Network Technology Co., Ltd. operates dailychewclub.com as an official online website for the Healthyoa® brand.

Unified Social Credit Code: 91360125MAE9M6FX25.

Who is the Brand Representative?

Lingfeng Xie serves as the designated Brand Representative for Healthyoa® in connection with brand operations and website-related business matters. The legal operating entity responsible for Healthyoa® and dailychewclub.com remains Nanchang Tianyiyu Network Technology Co., Ltd.

How can I contact customer support?

Email: service@dailychewclubvip.com
Phone: +1 (406) 660-6866
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time

Still need help?

Send us your order number and a short description of what you need. Our customer support team will help you with product, order, shipping, return, and refund questions.

Support Hours 9 AM–6 PM Pacific Time
Business identity: Healthyoa® is owned and operated by Nanchang Tianyiyu Network Technology Co., Ltd., which operates dailychewclub.com as an official online website for the Healthyoa® brand. Registered business address: Room 1005, Office Building, Nanchang Tongluowan Plaza, No. 369 Lushan South Avenue, Honggutan District, Nanchang, Jiangxi, China. Brand Representative: Lingfeng Xie.